International Customer Support in South Hackensack, NJ at HYTORC

Date Posted: 6/30/2020

Job Snapshot

Job Description

The Export Customer Support Team handles all aspects of supporting our customers across the Globe.

Essential Duties and Responsibilities  

  • Responsible for over 75 emails a day in conjunction with 15 to 30 calls.
  • Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few
  • Responsible for extensive data entry and acknowledgment of customer orders.
  • Schedule tool delivery, review for accuracy, and file accordingly.
  • Handle Data Entry into Excel and Great Plains 
  • Strong follow up skills are required
  • Expedite orders with purchasing to meet customer deadlines for items not in stock
  • Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need 
  • Must have thick skin, and ability to work in a fast paced environment.
  • Must be flexible with scheduling if additional tasks arise that require overtime, etc. 
  • Able to work alone as well as in a team environment
  • Willingness to learn and be trained
  • Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc.
  • Learn part numbers and descriptions is a must.
  • Suggest equipment and supplies to meet customer needs
  • Willing and able to learn a highly technical product quickly
  • Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision
  • Experience with MS Excel and great Data Entry ability. 
  • Strong relentless follow up skills 

Job Requirements

Education/Experience Required

  • Bachelor’s Degree preferred
  • Two years’ of prior experience
  • Prior experience with Great Plains, SAP or the like.
  • Experience handling / supporting a team of Sales Representatives is a plus
  • Experience handling customer service in an online chat environment is a plus
  • Experience handling heavy volume of phone calls / emails is a plus
  • Experience with letter of credit shipments
  • Experience with hazardous material shipments (mostly lithium ion battery with and without equipment)
  • Experience coordinating shipments via ocean freight or with freight forwarders
  • Experience preparing courier labels (FedEx, UPS, DHL, TNT)
  • Experience preparing shipping documentation, including commercial invoicing, packing list, SLI, COO, etc.
  • Experience sending documents out for chamber of commerce stamp depending on requests and/or country requirements
  • Experience systematically invoicing any shipments once they are picked up

Computer Skills Necessary

  • Microsoft Office, Great Plains, Accellos, CRM, ERP